Contact us today on 01628 951701

PrimoKleen New
PrimoKleen New

Contact us today on 01628 951701

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Frequently Asked Questions

We use the very latest spray extraction cleaning technology to remove even the most stubborn dirt and odours from deep within the carpet pile. You can read more about our cleaning process on our method page.

We use advanced technology from Clean Smart including the Airflex Pro cleaning system. You can rest assured that all of our cleaning products are 100% safe and environmentally friendly.


The amount of time required for the carpet to dry depends on a number of factors such as the temperature of the home and how thick the carpet pile is. In most cases the carpet will be fully dry in 6 to 24 hours. We aim to achieve a very high moisture extraction rate to keep drying times as quick as possible.


We are happy to move some small furniture within reason. For liability reasons we do not move large cabinets, wardrobes, entertainment systems, pianos or other valuable belongings.


Yes we have full public liability cover up to 5 Million GBP.


Professional carpet cleaning removes deep-seated dirt, dust, allergens, bacteria and odours that regular vacuuming can't reach. It significantly improves indoor air quality, helps reduce allergy and asthma symptoms, and extends the life of your carpet by eliminating abrasive grit.

Just as importantly it dramatically improves the look and feel of your home, restoring freshness, softness and a brighter, cleaner appearance that makes every room feel healthier and more inviting. 


All major carpet manufacturers recommend that carpets be cleaned at regular intervals in order to preserve their hygienic quality and appearance. The frequency of cleaning varies per household, it depends on a number of factors including the presence of pets, if shoes are worn inside or not and the number of inhabitants of the house or office space. We would advise a yearly clean in most cases.


There are a great variety of stains that can damage your carpet. 

These include wine, tea, coffee, food, mud, grease, make up, nail varnish, ink and animal mess. It is therefore very difficult to give generalisations of how effective stain removal can be. 

At Primokleen we always aim to set your expectations realistically. We will however not give up until we are assured that we have made our best effort to clean your carpet thoroughly and leave it stain free.




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